Shipping policy
Blue Bay Island – Shipping Policy
Last Updated: October 9, 2025
We aim to get your island-inspired goods to you as quickly and smoothly as possible. Here’s how our shipping works:
Order Processing
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Orders are processed within 2–4 business days after you receive your order confirmation email.
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Processing times exclude weekends and holidays.
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You’ll receive a second email once your order has shipped, which will include tracking information.
Domestic Shipping Rates & Estimates
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Shipping charges are calculated and displayed at checkout based on your order and location.
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We currently ship to all U.S. states and territories.
International Shipping
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At this time, we do not offer international shipping outside the United States.
Tracking Your Order
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Once your order ships, you’ll receive an email with a tracking number.
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Please allow up to 48 hours for tracking information to update.
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If you haven’t received your order within 7 business days after your shipping confirmation, email us at Crew@BluebayIsland.com with your name and order number.
Returns
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We accept returns within 30 days of delivery for items that are unused, in original packaging, and in resalable condition.
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Refunds are issued for the full order amount minus return shipping costs.
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For complete details, see our Return & Exchange Policy.
Damaged Goods
If your order arrives damaged:
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Email Crew@BluebayIsland.com within 7 days of delivery.
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Include your order number and photos of the damage.
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We’ll review your case and work to find the best solution — whether that’s a replacement, repair, or refund.
Questions?
Our crew is here to help:
📧 Crew@bluebayisland.com
🌐 www.bluebayisland.com