Refund policy

Blue Bay Island Return & Exchange Policy

We want you to love every island-inspired piece you bring home from us. If something isn’t right, we’ll do our best to make it right.

30-Day Return Window

Most physical items can be returned within 30 days of delivery.

Digital Downloads and Gift Cards

All digital downloads are final sale and non-refundable. This includes (but is not limited to) Blue Bay Music tracks, albums, and any other downloadable digital products.
Gift cards are also final sale and non-refundable.

Valid Proof of Purchase

To process a return, please provide one of the following:

• Order number

• Order confirmation email

• Original sales receipt

• Packing slip

• Return barcode

Without valid proof of purchase, we’re unable to accept the return.

Condition of Items

Returned items must be:

• Clean, unworn, and in resalable condition

• Returned with all original tags, packaging, parts, and accessories

Some products (such as opened personal-use items) may be non-returnable. If so, this will be clearly stated on the product page at the time of purchase.

Refund Method

• Returns with proof of purchase are refunded to the original form of payment (including applicable sales tax).

• Returns with a gift receipt receive store credit (gift card) or an even exchange.

• Purchases made with a gift card or e-gift card are refunded back to that same card. If you no longer have it, email us at Crew@bluebayisland.com and we’ll help.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact our crew right away at Crew@bluebayisland.com. We’ll cover return shipping and make it right.

How to Return

Option 1: Use our return label

1. Repackage items securely, including all paperwork, parts, and accessories.

2. Remove any old shipping labels from the box.

3. Attach the provided return label and drop off with the listed carrier.

Option 2: Use your own shipping label

1. Repackage items securely.

2. Ship to:

Blue Bay Island
Attn: Returns Department
P.O. Box 701
Marysville, OH 43040 USA

Return shipping costs are the customer’s responsibility when using your own label.
Please keep your tracking number until your refund is processed.
We cannot accept COD (Cash on Delivery) shipments.

Refund Timing

Once we receive your return, please allow 5–7 business days for inspection and processing.

• Refunds typically appear in your account within 3–5 business days after processing.

• Mail-in returns may take 2–3 weeks from the time you send them to the time the refund is issued.

Exchanges

To exchange an item:

1. Return the original item using the process above.

2. Email Crew@bluebayisland.com. with your order number and the item you’d like instead.

We’ll place a new order at the original purchase price (plus any applicable tax and shipping).

Questions?

Our crew is here to help:
📧 Crew@bluebayisland.com
🌐 www.bluebayisland.com